Welcome to Jugalbandi Foods. We are committed to delivering our handcrafted pickles, masalas, chutneys, and other food products safely and promptly. Please read our Shipping Policy carefully before placing your order. 

1. Order Processing

· All orders are processed within 5-7 business days after successful payment confirmation.

· Orders placed on Sundays or public holidays will be processed on the next working day.

· During festive seasons, product launches, or promotional events, processing times may be slightly longer. 

2. Shipping Coverage
We currently ship across most locations in India through our trusted logistics partners.

If your delivery location is not serviceable, our customer support team will contact you regarding your order. 

3. Delivery Timeline
Estimated delivery timelines are:

· Metro Cities: 7-10 business days

· Tier II & Tier III Cities: 10-15 business days

· Remote Locations: 15-20 business days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, public holidays, natural disasters, or other circumstances beyond our control. 

4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.

From time to time, Jugalbandi Foods may offer free shipping promotions on eligible orders. 

5. Order Tracking
Once your order has been shipped, you will receive a confirmation via Email, SMS, or WhatsApp (where applicable) containing your shipment tracking details. 

6. Delivery Attempts
Our courier partners generally make multiple delivery attempts.

If delivery is unsuccessful due to incorrect address, unavailable recipient, or refusal to accept delivery, the order may be returned to us. Additional shipping charges may apply for re-dispatch. 

7. Packaging
Every product is carefully packed using protective packaging materials to minimize the risk of damage during transit.

Although we take every precaution, external packaging may occasionally experience minor wear during shipping without affecting the quality or safety of the product inside. 

8. Damaged or Incorrect Orders
If you receive:

· A damaged product

· A leaking package

· An incorrect item

· A product with broken seals

please notify us within 48 hours of delivery.

To help us resolve the issue quickly, kindly share:

· Your Order Number

· Clear photographs of the outer packaging

· Photographs of the product received

· A brief description of the issue

Claims received after 48 hours may not be eligible for replacement or refund. 

9. Delivery Delays
While we strive to deliver every order within the estimated timeline, delays may occur due to circumstances beyond our control, including but not limited to:

· Extreme weather

· Natural disasters

· Government restrictions

· Transport disruptions

· Public holidays

· Courier operational issues

Jugalbandi Foods shall not be liable for delays caused by such events. 

10. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.

Jugalbandi Foods shall not be be responsible for delivery delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information. 

11. International Shipping
Currently, we ship only within India.

International shipping may be introduced in the future. 

12. Contact Us
If you have any questions regarding shipping or your order, please contact us:

Jugalbandi Foods
Email: hello@jugalbandifoods.com 

We are always happy to assist you.