At Jugalbandi Foods, every product is handcrafted and carefully packed before dispatch. Due to the perishable nature of food products, our return policy is limited. 

1. Order Cancellation
Orders may be cancelled only before they are processed for dispatch. Once an order has been shipped, it cannot be cancelled. If cancellation is approved before dispatch, a full refund will be processed to the original payment method. 

2. Returns
For food safety and hygiene reasons, we do not accept returns of delivered food products unless:

· The wrong product was delivered.

· The product was damaged during transit.

· The package was leaking or tampered with.

· The product was received in an unusable condition. 

3. Reporting an Issue
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with:

· Order number

· Clear photographs of the outer package

· Photographs of the product

· Description of the issue

Claims received after 48 hours may not be accepted. 

4. Replacement or Refund
After verification, we may, at our discretion:

· Replace the affected product,

· Issue a refund, or

· Provide store credit.

Our decision will be based on the nature of the issue and supporting evidence. 

5. Non-Returnable Situations
We cannot accept returns or issue refunds for:

· Change of mind

· Personal taste preferences

· Incorrect orders placed by the customer

· Delay caused by courier partners beyond our control

· Minor variations in colour, texture, spice level, or appearance due to traditional handcrafted production 

6. Refund Timeline
Approved refunds will generally be processed within 5–10 business days.

The time taken for the amount to reflect in your account depends on your bank or payment provider. 

7. Failed Transactions
If payment is debited but the order is not confirmed, the amount is generally reversed automatically by the payment gateway or bank within their standard timelines. 

8. Contact Us

Jugalbandi Foods
Email: hello@jugalbandifoods.com